Full disclosure on this one. I started my career in customer support. I have first hand insight into the work they do and what they know. It’s… Read more “Customer Support people are the best source of knowledge on your customers.”
As product managers it is important to know when you need to ask for help. It saves a bunch of frustration, gets things done quicker and to a higher standard.
Know when to find the expert in the building.
Getting everyone in your company using and finding value in product analytics can be a challenge. But when you do the rewards are plentiful.
Here are some easy to implement tips on how to encourage people outside your team to get excited about analytics.